Description

You Can Change the Life of One to Care for the Lives of Many!

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to apply for the Security Operations Center Lead Operator position today!

Click here to learn more about Galen!

Position Overview:

As a Security Operations Center Lead Operator at Galen College of Nursing, you will assist with establishing a centralized SOC to support safety and emergency response across 24 campuses nationwide. Initially, this position will perform hands-on SOC operator duties while helping to develop processes, workflows, and operational standards. As the SOC becomes fully operational and additional Operators are hired, the SOC Lead Operator will transition into a supervisory role, providing direct oversight of SOC Operators while continuing to support daily operations and ensuring consistent, effective safety and emergency response across all campuses.

Key Responsibilities:

1. Lead daily SOC operations, ensuring consistent monitoring, documentation, and response activities
2. Serve as the central point for receiving and routing campus safety calls and requests for assistance
3. Dispatch appropriate campus safety resources and coordinate responses as needed
4. Act as the escalation point for critical or high-impact incidents
5. Maintain accurate incident logs and documentation for reporting and accountability
6. Monitor emerging threats, weather events, and safety risks using tools such as Dataminr and other open-source intelligence platforms
7. Identify risks to campus safety, operations, reputation, or continuity and escalate as appropriate
8. Maintain and follow emergency response procedures during incidents
9. Coordinate incident response efforts across campuses
10. Prepare and disseminate Situation Reports (SitReps) to Galen leadership as required
11. Maintain current emergency and non-emergency contact information for law enforcement, fire, and EMS at all campus locations
12. Manage and utilize campus safety technology platforms, including the Galen College Rave Alert system
13. In collaboration with IT and Facilities, support the operation of security cameras and access control/badge systems
14. Track the status and general location of executive leadership during travel, as required
15. Maintain liaison communication with the HCA Emergency Operations Center (Nashville, TN) for coordinated emergency response
16. SOC staff may be cross-trained to support Campus Safety Officer (CSO) operations when needed
17. Perform other duties as assigned based on operational needs

Position Requirements:

• High school diploma or equivalent required
• 3-5 years of experience in security operations, dispatch, emergency operations, or a related field
• Prior leadership or supervisory experience preferred
• Experience in law enforcement, campus safety, private security, or customer service communications preferred
• Strong verbal and written communication skills
• Basic computer proficiency for report writing, system monitoring, and alert dissemination
• Ability to remain calm, professional, and focused in stressful or emergency situations
• Successful completion of required background screening

Working Conditions:

• Office/dispatch center environment
• Frequent use of radio, telephone, Zoom, and computer systems
• Ability to prepare daily activity logs, email communications, Rave Alerts, and Situation Reports

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits.

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:

Security Operations Center Lead Operator

Galen College of Nursing